FREQUENTLY ASKED QUESTIONS

SHIPPING INFO

Hi LightFit friends! We are working around the clock to get all shipments out as soon as possible. Due to COVID-19 You may experience shipping delays. We thank you for your patience

FREE SHIPPING ON ALL ORDERS $200 OR MORE (US ONLY) PROMO CODE: FREESHIP

All orders ship within  7-14 business days after processing (not including holidays or weekends)

When you first place an order you'll receive a confirmation email and when your order is shipped you'll receive an email with tracking information. 

LOST OR STOLEN PACKAGES:
LightFit is not responsible for lost or stolen packages. If your tracking information states that the package has been delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.

WHAT IS YOUR RETURN AND EXCHANGE POLICY?

We DO NOT give cash refunds

Online purchases are valid for exchange or store credit within 14 days from the ship date. 

All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. All returned items must be accompanied by the Packing Slip and customs documents (if applicable).

Final sale items cannot be returned or exchanged, unless required by law.

WHAT ARE THE PAYMENT OPTIONS?

We accept all major credit cards, debit cards, and PayPal. Please be sure to provide your accurate billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Inaccurate information can cause delays in processing and/or cancellation of your order.